Teradata Vantage - Contact Center Analytics
Contact centers are a critical touchpoint between customers and organizations. When there are more calls than there are staff to handle them, in the past, organizations would simply hire more contact center staff—but this is an unrealistic expectation in large numbers. The answer is a robust data and analytics platform. Vantage by Teradata may be used to manage contact centers - routing and answering calls - in ways that still satisfy the customer.